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The saying goes that it is better to give than to receive. But when it comes to giving constructive criticism, a good manager always needs to know the best way to deliver their comments without hurting others' feelings or self-esteem.
I think that one of the most difficult jobs of a manager is to give employees a critique that is helpful and can be used to improve daily work habits. I recently read a really good article that offers a few tips about how to deliver constructive criticism to an employee. After reading the article, I thought this would be a good place to add to the list and share some insights.
For starters, if your criticism isn't something pressing that effects the day to day, make a note to bring it up during the employee's review. This is always a good time to bring up areas of improvement. Not only does an employee expect it, but it will be during a meeting where both manager and employee are standing on neutral ground.
Second, try to make it a two-way conversation by asking questions. For example, you might want to consider addressing an issue by saying "I noticed you are struggling with XXX, is there anything a can help you with or giving you advice on?" This shows that you not only are you paying attention to your workers' on a daily basis, but by proactively offering support you build trust for workers to approach you when they may need assistance with their work.
Last but not least, ask your own employees where YOU could improve. By asking their opinions, you show that you are not above taking criticism yourself, and it creates a more cohesive team that is better equipped to not only work together, but improve together.
Posted by Don Boone on June 4, 2008 at 1:44 PM
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